Delivery

At Forge Electrical, we strive to provide a seamless and convenient shopping experience for our valued customers. We understand that timely delivery is crucial to your satisfaction, which is why we have put together a comprehensive delivery service that ensures your orders are delivered safely and efficiently to your doorstep. Please take a moment to familiarise yourself with our delivery process and policies.

Dispatch Time

Orders placed before 3pm AEST, Monday - Friday, will be processed and dispatched on the same working business day. Orders placed after 3pm, or on a weekend or public holiday, will be processed and dispatched on the next working business day.

Shipping Options

We aim to provide a hassle-free return process to ensure your complete satisfaction.

Standard Delivery

 Estimated delivery time of 3-5 business days.

Express Delivery:

Estimated delivery within 1-2 business days.

Click & Collect

You can collect from our warehouse on office hours or collect from our automated collection lockers 24 hours a day, 7 days a week.

Delivery Fee

Delivery fees and times are subject to variation for different products and are determined based on various factors. These factors include the size and weight of your order, the number and type of products in your cart, the origin and destination of the shipment, and more. During the checkout process, prior to finalizing your payment and confirming the order, the delivery price for each order will be clearly displayed. This price will be included in the total amount of your order.

It is important to note that any modifications you make to the delivery address or delivery time after placing an order may result in additional charges. Therefore, we recommend reviewing and confirming your delivery details carefully to avoid any unexpected fees.

Our Delivery Partners

We work with various delivery companies to ensure fastest and fuss free delivery.

How to track your orders?

You can easily track the progress of your package by using the tracking number provided in the shipping confirmation email. This allows you to stay informed about the estimated delivery date and monitor the transit status of your order. Please click our delivery partners' logo above to track your orders.

Delivery Exceptions

Delays

In rare cases, delivery may be delayed due to factors beyond our control, such as extreme weather conditions, natural disasters, or carrier disruptions. We appreciate your understanding and patience during such circumstances. Rest assured, we will make every effort to resolve any delivery issues promptly.

Bulky Items

Unfortunately, we are unable to deliver bulky items to PO boxes or Parcel Lockers due to size limitations. We apologise for any inconvenience this may cause and kindly ask that you provide an alternative shipping address during the checkout process. This will ensure a smooth and successful delivery of your order.

Delivery Failure

To ensure a smooth and timely delivery of your order, it is crucial to verify the accuracy of your information, particularly your delivery address, before placing your order. If you provide an incorrect delivery address, you acknowledge and agree that any additional shipping charges incurred to facilitate the successful delivery of your order will be your responsibility. We highly recommend double-checking all details to avoid any inconvenience or additional fees. 

Re-delivery

If the delivery was unsuccessful due to reasons within your control, such as an incorrect or incomplete address, or unavailability of the recipient at the provided address, a re-delivery fee will be applicable. This fee covers the cost of additional delivery attempts and logistics involved.